
Troubleshooting the SIERRA™ plus film digitizer 69
VIDAR Film Digitizer Installation Guide
Operational problems
Symptom Corrective action
Film tilts or skews during scanning. 1. Ensure individual films are loaded properly: bottom
edge of film parallel to rollers, left edge of film up
against digitizer body—as far left as it will go.
(Review “Loading a single film” in “Operating”
chapter.)
2. (
Multi-film feeder only
) Ensure multiple films are
loaded properly: Insert first film into entrance slot
and allow it to stage.
3. Remove any foreign matter from film entrance slot.
4. If problem persists, get qualified technical help.
5. Ensure idler rollers spin freely.
6. Ensure pickup roller is clean (see “Cleaning the
multi-film feed tray,” later in this chapter).
After film is loaded and staged
properly, a few minutes later film is
pushed out of staging area.
When film is staged, it is over digitizer’s light path.
SIERRA’s ADC (Automatic Digitizer Calibration) feature
requires that light path be clear for proper background
calibration. Thus, if film remains in digitizer for more
than 5 minutes, it will be pushed up 1/4" (0.6cm) to
clear light path. Later, when you execute your
software’s
Scan
command, film will be re-staged before
it is digitized.
Scanning software’s auto-eject is not
activated, but films drop into exit tray
after a few minutes.
After film is scanned, it is still over digitizer’s light path.
SIERRA’s ADC (Automatic Digitizer Calibration) feature
requires that light path be clear for proper background
calibration. Thus, if film remains in digitizer for more
than 5 minutes, it will be ejected.
Digitizer has been off for several days.
First film misfeeds or jams.
Run three or four films through digitizer: load films one
at a time, then eject each one (or perform a scan on
each film, but this takes longer).
Can’t turn digitizer on or off. Can’t
find power switch.
The on/off switch is located behind the upper right
corner of the digitizer body (when viewed from the
front). If the digitizer is mounted on the table-top stand,
look at the digitizer from the rear to see the switch.
continued
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