
Troubleshooting the SIERRA™ plus film digitizer 68
VIDAR Film Digitizer Installation Guide
In case of difficulty
How to use this section:
1. Look through the left columns to find a description of the problem
you are having.
2. Follow the instructions (in order) in the “Corrective action” column.
If the one corrective action doesn’t solve the problem, then carry out
the next corrective action.
3. When the instruction is “Get qualified technical help,” then:
a. Contact your system integration specialist (the company or person
that installed your VIDAR film digitizer).
b. If your system integration specialist isn’t available, then contact
VIDAR Customer Support (medtech@vidar.com). Please record
system information before calling, and have it available when
calling (see Appendix).
Error conditions
LED indication Condition Corrective action
Fast flashing red. Normalization error. Get qualified technical help.
No LED... and scanner
functions correctly.
Get qualified technical help.
No LED... and scanner
does not function.
1. Ensure that power cable is properly plugged into
digitizer (power cable enters below mounting
bracket). If digitizer then appears normal, wait for
solid green LED, then reboot PC.
or if that doesn’t solve the problem...
2. Ensure that electrical power cord is properly plugged
into power supply. If digitizer then appears normal,
wait for solid green LED, then reboot PC.
or if that doesn’t solve the problem...
3. Get qualified technical help.
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