
Chapter 4 Securing the Enterprise 109
When I try to start Sdadmin on the ACE/Server, I get a “user root not found”
message even though I have a root user on the server.
This happens only on the first logon after installation, if ever, and it means that the
database is not yet ready to be administered. Run Sdcreadm on the ACE/Server
and then try again.
I am trying to get a user to authenticate but the token is not being accepted. I tried
to resynchronize the card in the database but that gives an Invalid tokencode
error message.
The database is not receiving a value in the range of values that it will accept.
Typically, this means that the time zone or the date and time configured on the
ACE/Server are not correct. Check the date and time that the ACE/Server reports
in the System, Edit System Parameters menu. If the time shown there is not
correct, make the appropriate adjustments to either the Timezone variable
(Start\Control Panel\Date+Time icon) or to the date and time (using the Date
command).
I have dialup or network users who do not have SecurID cards. How can they
connect without being challenged by the ACE/Server?
As an administrator, run Citrix Connection Configuration and edit a session. Click
Advanced Session. Check the Use Default Authentication box and click OK to
save the change.
During installation, I get an “Operating system not supported” error when I run
Sdsetup and Sdnewdb.
The documentation provided with the ACE/Server includes a Readme stating that
certain operating systems (including newer versions of Solaris) are not included in
the installation scripts. It also includes directions for editing those scripts (Sdsetup
and Sdnewdb) to make them support those operating systems. Follow the
instructions in the ACE/Server documentation.
Solaris Installation
Installation of the Solaris operating system is detailed in the documentation
provided by Sun Microsystems; however, some general steps are listed below.
1. Place the Solaris installation CD in the CD-ROM drive and turn on the
computer. If a previous installation of Solaris or SunOS exists on the machine,
interrupt the boot process (with STOP+A), specify N for new command mode,
and type boot cdrom.
2. From this point on, you are in the Solaris installation procedure. The three
parts of the installation procedure are:
K
Machine Identification
K
Software Installation
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